Branding
Digital Marketing
IT Services
Web & App Dev
Job Title
Tier 1 Technical Support Consultant
About Your Role
The ideal Client Service Consultant can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They are a people person who want to leave clients with a WOW feeling, every time they provide support and they believe deeply in accountability and doing what they say. The successful candidate will be responsible for providing Tier I support for our IT Service clients, basic network and system setup and administration, including hardware and software.
What will you be doing?
- Rotational 24/7 technical support for connectivity, hosting, e-mail, data centre and FlexHour clients through telephone, e-mail, and ticketing system
- Service & Help Desk support for end users
- Provision, configure, test and install system and network devices for DSL, Cable, Fibre and other connectivity services
- Monitor and respond to emergency support requests within our SLA guidelines
- Work with Tier II/III/IV to implement Projects
Schedule
- 9 hour shift
- Monday to Saturday
- On call
What’s in it for you?
- 38 paid holidays per year (plenty of flexibility and support)
- Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Sponsored & paid education plan so you learn and grow
- Sponsored & paid technology fund so you can get great gear!
- Weekly team lunches, team events and outings
What qualifications are we looking for?
- Higher Secondary(preferred)
- 2-Year Computing & Information Technology Diploma equivalent or greater
- Customer service: 1 year (preferred)
- Customer service occupation: 1 year (preferred)
- Excellent written and verbal English communication skills
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills
- Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
- Experience working with Routers, Unix/Linux Servers, and VMware Virtual Servers
- In-depth knowledge of firewall and VPN setup and configuration
What we give bonus marks for?
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
- Database Administration (Oracle, MySQL, MSSQL)
- Windows Server 2003-2016 configuration & maintenance
- HDI / MCSA / MCSE / CCNA or ITIL certification
- Experience working at an IT Service Management firm
About Us
Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help you break barriers and orbit higher. We combine expertise in branding, web development, digital marketing and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals that are trusted to solve client digital problems, infrastructure and strategy.
