Smartt Supported Software Stack (S4)

The Smartt Supported Software Stack (S4) gives our clients access to the newest stable versions of software and minimizes technical debt by ensuring:

• All software packages have most recent patches, are not end-of-life (EOL), and are vendor supported.
• All software packages are upgraded or replaced prior to their EOL date.
• New releases of software packages are proactively released for clients to use.

In an era of Covid-19, this allows our clients to focus on strengthening their digital presence instead of fighting software flaws or incompatibilities.

Some of the key benefits include:

• Stable software that can be trusted to perform reliably and at all times
• Secure software that is free from known, patched security vulnerabilities
• Less worry and stress from servers or sites and more time to respond to changes

Software Uplifts

Smartt will no longer permit the use of EOL software on our managed servers. We will work with our clients to upgrade software packages before they become end-of-life. Specifically:

• Uplift software we are responsible for, e.g. operating systems, service software, etc.
• Work with our clients to ensure they upgrade software they are responsible for, e.g. web applications, front-end components, etc. If needed or desired by our clients, Smartt will provide assistance on a time and materials (T&M) basis.

Software uplifts will follow our standard schedule:

We will tailor the uplift schedule for each software package to ensure adequate time to upgrade and test software.

Proactive Availability of New Software Versions

Smartt will proactively make new versions of software available for our clients. When a Vendor releases a new, stable software patch, Smartt will:

• Test new version of a supported software package
• Post availability of the new release on our S4 Software List
• Contact clients and offer POC environment to test the new software and possibly migrate to that version. This enables our clients to proactively test software packages themselves and make any appropriate changes at their convenience.

Fees & Costs

Smartt will not charge fees for normal uplift activities for managed service clients, including:

• Setting up a POC server or site.
• Migrating to the POC server or site (including copying all client data, as needed).
• Installing supported server-side software.

Smartt will charge a fee for any work outside of the standard uplift process, including:

• Making changes to custom applications.
• Upgrading client-maintained software packages.
• Project management and quality control.

Smartt charges standard hourly rate for any such work.

Software Uplifts

Active Software Uplifts

These software uplifts are currently in progress:

More Information

• S4 FAQ
• S4 Software List